1. Introduction

This Refund Policy outlines the circumstances under which Jentech AI may approve or decline requests for refunds relating to course registrations, educational programmes, and other eligible services.

By completing payment, users acknowledge that they have read and understood this Refund Policy.

2. General Policy

Jentech AI encourages prospective students to carefully review programme information, course outlines, schedules, and applicable requirements before completing payment.

3. Refund Eligibility

Refund requests may be considered if all of the following conditions are met:

• The request is submitted within three (3) calendar days of successful payment.
• The participant has not substantially participated in the course.
• The participant has not significantly accessed, downloaded, or used learning materials.
• A written request stating the reason for the refund is submitted.

Refund requests received after this period will generally not be approved.

4. Processing Charges

Approved refunds may be subject to deductions for non-refundable transaction processing fees or payment gateway charges incurred during payment processing where applicable.

5. Non-Refundable Circumstances

Refunds will generally not be granted where:

• A participant changes their mind after actively participating in the programme.
• A participant fails to attend scheduled classes.
• Incorrect information was provided during registration.
• A participant is suspended or removed for violating Jentech AI policies, Terms & Conditions, or Code of Conduct.
• The refund request falls outside the stated eligibility period.

6. Refund Process

Eligible refund requests should be submitted through Jentech AI's official support channels.

Requests should include:

• Full Name
• Registered Email Address
• Course Name
• Proof of Payment
• Reason for the Refund Request

Additional information may be requested to verify eligibility.

7. Processing Timeline

Where approved, refunds will be processed using the original payment method where reasonably possible.

Processing timelines may vary depending on payment verification procedures, Paystack processing, and banking institutions.

8. Exceptional Circumstances

Jentech AI reserves the right to consider exceptional cases outside this policy where appropriate and at its discretion, taking into account the circumstances of each request and any applicable legal obligations.

9. Policy Updates

Jentech AI may review and update this Refund Policy periodically.

The latest version will be published on the official website.

10. Contact Information

Questions relating to this Refund Policy may be directed through Jentech AI's official communication channels published on the website.

Email: admin@jentechai.com

Phone: +2349150533842

Address: Abuja, Nigeria