1. Introduction

This Refund Policy outlines the circumstances under which Jentech AI may approve or decline requests for refunds relating to course registrations, educational programmes, and other eligible services.

By completing payment, users acknowledge that they have read and understood this Refund Policy. Nothing in this Policy limits, excludes, or overrides any right a consumer is entitled to under the Federal Competition and Consumer Protection Act, 2018 (FCCPA) or any other applicable Nigerian law.

2. General Policy

Jentech AI encourages prospective students to carefully review programme information, course outlines, schedules, and applicable requirements before completing payment.

3. Refund Eligibility

Refund requests may be considered if all of the following conditions are met:

• The request is submitted within three (3) calendar days of successful payment.
• The participant has not substantially participated in the course.
• The participant has not significantly accessed, downloaded, or used learning materials.
• A written request stating the reason for the refund is submitted.

Refund requests received after this period will generally not be approved, except as provided under Section 4 (Statutory Refund Rights) below.

4. Statutory Refund Rights

Notwithstanding Section 3, and in accordance with the FCCPA, a participant remains entitled to a remedy and a reasonable refund, regardless of the 3-day window or the extent of participation, where:

• The course or programme delivered materially differs from what was described or advertised at the point of registration;
• Jentech AI fails to deliver the service, in whole or in a substantial part, as agreed;
• The participant exercises a statutory right to cancel an advance booking or order under the FCCPA, subject only to a reasonable cancellation charge where applicable, and no such charge where the cancellation arises from Jentech AI's own default or failure.

Refunds under this Section will be assessed based on the extent of the failure or shortfall, and Jentech AI will remedy the defect or provide a reasonable partial or full refund of the price paid, as appropriate.

5. Processing Charges

Approved refunds may be subject to deductions for non-refundable transaction processing fees or payment gateway charges actually incurred during payment processing (for example, charges levied by Paystack or similar payment providers). Any such deduction will be limited to the actual fee incurred and will be clearly itemised and communicated to the participant as part of the refund outcome.

6. Non-Refundable Circumstances

Subject to Section 4 (Statutory Refund Rights), refunds will generally not be granted where:

• A participant changes their mind after actively participating in the programme;
• A participant fails to attend scheduled classes;
• Incorrect information was provided during registration;
• A participant is suspended or removed for violating Jentech AI policies, Terms & Conditions, or Code of Conduct;
• The refund request falls outside the stated eligibility period and does not qualify under Section 4.

7. Refund Process

Eligible refund requests should be submitted to hello@jentechai.com. Requests should include:

• Full Name
• Registered Email Address
• Course Name
• Proof of Payment
• Reason for the Refund Request

Additional information may be requested to verify eligibility.

8. Processing Timeline

Jentech AI will acknowledge receipt of a refund request within three (3) business days and will communicate a decision within fourteen (14) business days of receiving all required information.

Where a refund is approved, it will be processed using the original payment method where reasonably possible, within a further ten (10) business days, subject to payment verification procedures, Paystack processing, and banking institution timelines beyond Jentech AI's control.

9. Exceptional Circumstances

Jentech AI reserves the right to consider exceptional cases outside this policy where appropriate and at its discretion, taking into account the circumstances of each request and any applicable legal obligations.

10. Complaints

Any complaints, concerns, or disputes regarding a refund decision should first be directed to hello@jentechai.com for review. If a participant is not satisfied with Jentech AI's response, they have the right to escalate the matter to the Federal Competition and Consumer Protection Commission (FCCPC).

11. Policy Updates

Jentech AI may review and update this Refund Policy periodically. The latest version will be published on the official website.

12. Contact Information

Questions relating to this Refund Policy may be directed to hello@jentechai.com.